Warranty and refund policy

Warranty Claims:

All of the Nemo power tools come with a 12 months warranty

  • If the product supplied to you fails under warranty, you can lodge a warranty claim with Nemo Power Tools in the warranty claim page here, and a Nemo Power Tools representative will be in contact with you within 24-48 hours. 
  • The product must not have been misused, adjusted, modified or serviced by any person other than the manufacturer of an approved serviced agent from the manufacturer.

Refund

CHANGE OF MIND

If you have changed your mind, we may offer you an exchange or refund provided that:

  1. The items are returned within 14 days of purchase;
  2. The item is returned in a sealed condition. That is the item is unused or unworn, in the original sealed packaging, tags attached, the item must not be broken or tampered with, the manual and accessories are included;
  3. A valid original invoice must be presented; and

Exchange

  1. Items returned for an exchange must be returned within 14 days of purchase and returned in sealed condition. That is,
    a) The item is unused or unworn, in the original sealed packaging, tags attached; and
    b) The item must not be broken or tampered with, the manual and accessories are included; and
    c) A valid original invoice must be presented; and

Our staff will assess the item to determine whether an exchange will be offered in accordance with our Salt Life Marine Refunds and Exchange Policy. 

If you wish to return an item back to Salt Life Marine, you are required to pay for all associated shipping costs.

Damaged or Faulty Goods:

  • We recommend you immediately inspect any goods that we deliver to you, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
  • If your order arrives damaged, the quickest way to resolve the issue is to contact us at info@saltlifemarine.com